Any Mintlify subscription applies to a documentation instance or a a single docs site. Editor-seat based pricing only applies to usage of the web editor at the moment. Editor seats are charged at $15/seat above your quota and you can add any number of extra seats to one of our paid plans at this cost.

We use uses third-party model providers to serve AI chat responses. To respond to a query, we perform a semantic + full-text search across your docs and provide this as context to the model. None of the providers we use will train on your data.

We don’t block usage once you hit your quota—instead, we charge for any overages. Assistant responses beyond your plan are billed at $0.15 per response, and additional editor seats are $15 each. Since our pricing is usage-based, your chat won’t stop working when you hit your limit—you’ll just see the overage reflected in your end-of-month bill.

After signing up for Mintlify, you get 14 days to try the product for free on our Pro plan. No credit card required.

The quickest way to get your questions is to ask our Assistant that’s been trained on our documentation. You can also reach out to [email protected] or reach out via the dashboard. All tiers can join our Slack community but Slack support is currently supported only for the Enterprise tier.

You can use our public packages to convert your existing documentation to Mintlify. We currently support automated migration for Readme and Docusaurus. If you don’t see your docs provider or have a home grown system, please get in touch at [email protected] and we can help!

Yes - setting up a custom domain and custom subpaths is available on all tiers.

Each site is treated as a separate subscription, reach out to [email protected] to get started!

Yes we are SOC 2 Type 2 certified and are in the process of being GDPR and ISO 27001 compliant. You can also find the full report alongside other security policies on our trust center here.

We offer both personalization and authentication. Personalization offers no security guarantees for your documentation content. All page content, images, search results, and AI Assistant features can be accessed by the public. Even if you are using the hidden pages feature of Personalization, a motivated attacker would still be able to access the content of a hidden page. End-user authentication is a fully-fledged private documentation solution. Every aspect of your docs, including page content, images, search results, and AI chat features, are completely inaccessible to unauthenticated users. This is done either via password protection or JWT or OAuth.

Feel free to reach out to [email protected]!