Guidelines for information hierarchy
Your navigation is like a subway map. It tells you how the whole system hangs together, which is crucial for users evaluating your product. - CT Smith, Head of Docs at Payabli
If you’re able to hop on a call and ask users, ‘Show me how you find answers,’ you might be surprised. They’re often using documentation in ways you don’t understand. - Sarah Edwards, Documentation Engineer at Datastax
You don’t have to be right on the first try. Use all available tools and perspectives to inform your decisions, but be ready to adjust based on how users actually interact with your documentation. - Ethan Palm, Senior Manager of Docs at Github