Keep user goals at the center of your writing
You have the curse of knowledge. You know how everything works, but that’s detrimental to your end user. - CT Smith, Head of Docs at PayabliTalk to users to understand:
There can be an urge to document every single thing because all information is potentially valuable to someone. But too much content becomes difficult to navigate and maintain. Use communities (e.g. socials, Slack) to serve niche use cases, which can fill the gaps better than trying to over-document everything and spreading yourself thin. - Ethan Palm, Senior Manager of Docs at GitHub