Known globally for its elegant PHP framework, Laravel has built an expansive community by prioritizing an exceptional developer experience.

At the heart of that experience has always been Laravel’s documentation—consistently praised by developers for its clarity, accessibility, and distinctive writing style. After maintaining these high standards for more than 10 years, Laravel’s documentation had become a cornerstone of the community’s success.

“Documentation is core to Laravel’s DNA,” says Ferenc Bartha, Director of Customer Success at Laravel. Each update still receives a personal review from Laravel founder Taylor Otwell, underscoring its critical importance to the ecosystem.

As Laravel’s team and commercial offerings continued to grow, the team needed a solution that would further empower internal contributors, simplify updates, and leverage AI to enhance customer support.

Mintlify stood out as the best documentation platform for their needs.

Up and running in just days

After Laravel selected Mintlify, they deployed their first set of refreshed documentation in just three days.

Laravel leveraged Mintlify’s out-of-the-box components and layouts to give the docs a new look and feel without needing to pull in engineers.

Mintlify also made it simple to apply finishing touches of custom CSS, so the team could maintain the iconic Laravel design that is familiar to their community.

Enhancing customer support with AI

Partnering with Mintlify wasn’t just about design. One of the biggest wins was improving how customers could self-serve answers from the documentation through AI chat, which significantly reduced the support team’s workload.

Mintlify’s AI-driven search and chat features worked well right out-of-the-box. It provides precise, rapid responses and matches Laravel’s tone and style without needing extra configuration—a combination that was hard to find.

“We explored several AI tools, but Mintlify’s AI instantly matched our unique style and delivered accurate, helpful responses,” said Ferenc. “This allowed our community to quickly self-serve, aligning perfectly with our commitment to excellent developer experience.”

Accelerating internal processes with documentation

Beyond enhancing customer experiences, Mintlify helped Laravel scale their internal workflows too.

Mintlify makes it easy for Laravel’s growing team to contribute to documentation quickly and efficiently, helping them preserve the level of quality their community knows. For example, with Mintlify’s bi-directional git sync, developers can jump in and make edits to documentation without needing to leave their IDEs.

Additionally, Mintlify helps Laravel accelerate onboarding processes for new hires. The easily accessible documentation enables new teammates to quickly find information, reducing ramp-up time and enhancing productivity.

Building for the future together

Laravel sees Mintlify not merely as a vendor but as a strategic partner sharing their forward-looking philosophy.

“We’re committed to tools and partners who think ahead,” Ferenc emphasized. “Mintlify helps us future-proof our documentation.”

As Laravel continues to grow, documentation will remain a key part of how they support their developers. With Mintlify, they’re able to maintain the exceptional standard that their community knows and expects from Laravel documentation.

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