Fidelity, a global leader in financial services, needed a documentation solution that could match their commitment to reliability, customization, and security. As they expanded their digital offerings and API services, Fidelity sought a platform that could deliver uncompromising performance while meeting the stringent requirements of the financial sector.

The challenge: Meeting enterprise-level documentation needs

Fidelity's team recognized that their documentation platform needed to meet exceptionally high standards. They required a solution that could:

1. Provide robust uptime with a 99.99% guarantee and comprehensive support SLA
2. Offer advanced customization options to match their diverse product lineup
3. Ensure enterprise-grade security to protect sensitive financial information
4. Scale seamlessly to accommodate their vast array of services and global user base

The solution: Mintlify's enterprise-ready documentation platform

Mintlify emerged as the ideal partner to address Fidelity's complex documentation challenges. By leveraging Mintlify's advanced enterprise features, Fidelity was able to create a documentation hub that not only met their stringent requirements but also enhanced their overall digital presence.

Key benefits of using Mintlify included:

1. Robust uptime and support: With a 99.99% uptime guarantee and comprehensive support SLA, Fidelity ensured their documentation was always accessible to clients and internal teams.
2. Advanced customizations: Fidelity could tailor every aspect of their documentation to match their brand and specific product needs across various financial services.
3. Enterprise-grade security: Mintlify's platform met Fidelity's strict security requirements, ensuring the protection of sensitive financial documentation and data.

Ensuring always-on documentation

In the fast-paced world of financial services, downtime is not an option. Mintlify's robust infrastructure provided Fidelity with the reliability they needed.

Fidelity leveraged Mintlify's comprehensive support SLA to ensure rapid response times for any issues, maintaining the high level of service their clients expect.

Customization that matches financial complexity

Fidelity's diverse range of financial products and services required a documentation solution with exceptional flexibility. Mintlify's advanced customization options allowed Fidelity to:

1. Create tailored documentation structures for each product line, from personal investing to institutional services
2. Implement custom workflows and approval processes to maintain accuracy in their rapidly evolving financial documentation
3. Develop interactive tools within the documentation, such as calculators and comparison tables, to enhance user understanding of complex financial products

Security: A non-negotiable priority

As a financial institution, Fidelity required the highest level of security for their documentation platform. Mintlify's enterprise-grade security features provided:

1. End-to-end encryption for all documentation data
2. Granular access controls and user management to protect sensitive information
3. Compliance with financial industry regulations and standards
4. Regular security audits and penetration testing to ensure ongoing protection

Mintlify's Impact

With Mintlify as their documentation partner, Fidelity is well-positioned to continue leading the digital transformation of financial services. The robust, customizable, and secure platform allows them to:

1. Rapidly deploy documentation for new financial products and services
2. Provide a seamless, branded experience across their entire documentation ecosystem
3. Maintain the highest standards of reliability and security expected in the financial sector

Fidelity's success story with Mintlify demonstrates how enterprise-grade documentation can become a key differentiator in the competitive world of financial services.

Experience enterprise-level documentation

Want to create a secure, customizable, and highly available documentation experience like Fidelity's? Mintlify offers enterprise solutions tailored to your industry's specific needs – contact us to learn more about our enterprise offerings.