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Quickstart Guide

This guide walks you through creating your first event with PassTru, from signup to check-in. You’ll have a fully functional event with QR code check-in in under 10 minutes.

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What You’ll Accomplish

By the end of this quickstart, you’ll have:
  • A registered organization account
  • Token balance to create events and register attendees
  • Your first event created and configured
  • Attendees added to your event
  • A branded check-in page ready for use
1

Sign Up and Create Your Organization

Navigate to the PassTru sign-up page and create your organization account.Required Information:
  • Your full name
  • Organization name (e.g., “Acme Corporation”)
  • Organization slug (auto-generated, but editable — this becomes part of your event URLs)
  • Email address (used for login)
  • Password (minimum 6 characters)
After signing up, you’ll receive a verification email. Click the verification link to activate your account.
Your organization slug is used in all event URLs: /{org-slug}/{event-slug}/portalChoose a slug that’s professional and easy to share with attendees.
Once verified, sign in to access your Client Dashboard at /dashboard.
2

Purchase Tokens

PassTru uses a token-based system. You need two types of tokens:
  • Event Tokens — One token per event you create
  • Attendee Tokens — One token per attendee you register
Navigate to Purchase Tokens (/purchase) from your dashboard.Tiered Pricing Example:Event tokens scale by volume:
  • 1-5 events: RM 500 per event
  • 6-10 events: RM 475 per event
  • 11-15 events: RM 450 per event
Attendee tokens also scale:
  • 1-100 tokens: RM 3.00 per token
  • 101-300 tokens: RM 2.75 per token
  • 301-600 tokens: RM 2.50 per token
For Your First Event:Purchase at least:
  • 1 event token
  • Enough attendee tokens for your expected attendees (e.g., 50 tokens for a 50-person event)
Complete your purchase using Stripe Checkout. Your tokens will be immediately available.
Unused attendee tokens are returned to your balance if you delete an event. Event tokens are consumed when you create an event.
3

Create Your First Event

From your dashboard, navigate to Event Management (/events) and click Create Event.Event Configuration:
  • Event Name — e.g., “Annual Tech Conference 2026”
  • Event Details — Brief description of the event
  • Date — Event date (used in emails and attendee portals)
  • Venue — Location or address
  • Category — Select from: Conference, Seminar, Training, Briefing, Meeting, Dinner, Wedding, Birthday
  • Event Slug — URL-friendly identifier (e.g., “tech-conf-2026”)
Configure Attendee Fields:Select which fields to collect for attendees (Name and Email are always required):
  • Department
  • Organisation
  • Seat Number
  • Table Number
  • Booth Assignment
  • Dietary Restrictions
  • Remarks
Click Create Event. One event token will be consumed.
Choose attendee fields carefully — they determine what data you can collect and display. You’ll use these fields when uploading your attendee list.
Your event is now created! You’ll be redirected to the Event Portal at /{org-slug}/{event-slug}/portal.
4

Add Attendees to Your Event

In your Event Portal, navigate to Attendee Management (/portal/attendees).You have two options:Option A: Bulk CSV Upload (Recommended)
  1. Click Download CSV Template — PassTru generates a template aligned to your event’s configured attendee fields
  2. Fill in the template with your attendee data (Name, Email, and any custom fields you enabled)
  3. Upload the completed CSV file
  4. PassTru validates the data and imports all attendees
Option B: Manual EntryClick Add Attendee and enter attendee details manually. This is useful for last-minute additions.What Happens Next:
  • One attendee token is consumed per attendee added
  • Each attendee receives a unique 8-character alphanumeric ID
  • Attendees are added to your event roster
Attendee tokens are consumed when you add attendees. If you delete an attendee or the entire event, unused tokens are returned to your balance.
After uploading attendees, you can:
  • Send confirmation emails (with QR codes and unique IDs)
  • Export your attendee list as CSV
  • Activate attendee portals
5

Set Up Check-In

Navigate to Check-In Management (/portal/checkin) in your Event Portal.Activate the Check-In Page:
  1. Toggle Activate Check-In Page to enable the public check-in URL
  2. Copy the check-in URL: /{org-slug}/{event-slug}/welcome
  3. Open this URL on a tablet or mobile device at your event venue
Send Confirmation Emails:From the Attendee Management page (/portal/attendees), click Send Confirmation Emails to send all attendees:
  • Event details (name, date, venue)
  • Their unique QR code
  • Their unique 8-character ID
  • A link to their attendee portal (activated after check-in)
You can customize email templates and branding in Event Branding (/portal/branding). By default, PassTru uses a standard template with your organization name and event details.
On Event Day:Open the check-in page on a tablet. Attendees can check in two ways:
  1. QR Scan — Tap “Scan My QR” to open the camera and scan their QR code
  2. Manual Entry — Enter their registered email and unique ID
After check-in, attendees see a personalized confirmation message and their attendee portal is automatically activated.
6

Monitor Check-Ins in Real-Time

Return to the Event Dashboard (/{org-slug}/{event-slug}/portal) to monitor check-ins as they happen.What You’ll See:
  • Total Registrants — Number of attendees added to the event
  • Total Check-Ins — Number of attendees who have checked in
  • Real-Time Attendee List — Live list showing check-in status, time, and method (QR scan or manual entry)
You can also manually check in attendees from Check-In Management by searching for them by email or unique ID.

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Next Steps

Customize Branding

Design branded attendee portals, check-in pages, and email templates

Add Event Managers

Delegate check-in responsibilities to team members

Explore Features

Learn about multi-role access, reports, and advanced features

Token System

Understand token pricing, allocation, and refunds

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Common Questions

What happens if I run out of tokens? You can purchase more tokens at any time from the Purchase Tokens page (/purchase). Your existing events and attendees are not affected. Can I edit event details after creation? Yes. Navigate to Event Management (/events), select your event, and click Edit. You can modify the event name, date, venue, and category. Attendee field configuration cannot be changed after creation. How do I assign event managers? Navigate to Event Manager Management (/event-managers), create a manager account (name and email), and assign them to specific events. They’ll receive an auto-generated password via email and can access the check-in page for their assigned events. What if an attendee loses their QR code? You can resend their confirmation email from Attendee Management, or manually check them in using their registered email and unique ID.

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You’re Ready!

You now have a fully functional event with QR code check-in. Explore the rest of the documentation to learn about advanced features like custom branding, event manager roles, and post-event reports.

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