Token Types
PassTru has two types of tokens:Event Tokens
Event tokens allow you to create events in your organization.- 1 event token = 1 event creation
- Consumed when you create a new event
- Non-refundable once the event is created
- Returned to your balance if you delete an event before attendees are added
Attendee Tokens
Attendee tokens are consumed when you add attendees to your events.- 1 attendee token = 1 attendee registration
- Consumed when you upload attendees via CSV or manually add them
- Returned to your balance when you delete an event (unused attendee tokens are refunded)
- Used across all your events
How Tokens Are Consumed
Event Creation
When you create a new event from/events:
- The system checks if you have at least 1 event token available
- If available, 1 event token is deducted from your balance
- The event is created successfully
- If insufficient tokens, you’ll be prompted to purchase more
Attendee Registration
When you add attendees to an event: Bulk CSV Upload (/portal/attendees):
- Each row in the CSV = 1 attendee token
- The system validates your token balance before processing
- If insufficient tokens, the upload is rejected
- Each individual attendee added = 1 attendee token
- Token is deducted immediately upon save
Token Refunds
Event Deletion
When you delete an event:- All unused attendee tokens allocated to that event are returned to your balance
- The event token used to create the event is not refunded
- All attendee data is permanently deleted
Before deleting an event, download the event data from the delete confirmation dialog to preserve your attendee records.
Checking Your Balance
You can view your current token balance in multiple locations:- Client Dashboard (
/dashboard) - Token Balance card shows both event and attendee tokens - Purchase Tokens Page (
/purchase) - Displays current balance at the top - Event Management (
/events) - System warns if insufficient tokens when creating events
Token Allocation by Super Admin
Super Admins can manually add tokens to your organization:- Via the Client Management page (
/super-admin/clients) - Edit your package to add event tokens or attendee tokens
- No payment required for manual allocations
- Useful for enterprise agreements or special arrangements
Best Practices
Plan your events
Estimate the number of events and total attendees you’ll need for the quarter or year.
Purchase in bulk
Buy tokens in larger quantities to benefit from volume discounts (see pricing tiers).
Monitor your balance
Regularly check your token balance before creating events or uploading attendees.