Saved Replies

Scope: Team
Teams:
  - Technical Support
  - Engineering

Title: Password Reset Instructions
Scope: Global

Message:
Hi there,

To reset your password:

1. Go to the login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for the reset link
5. Follow the link and create a new password

The reset link expires in 24 hours. If you need further assistance, please let me know!

Best regards

Title: Account Activation Confirmation
Scope: Global

Message:
Great news! Your account has been activated.

You can now:
- Access all premium features
- Manage your subscription settings
- Invite team members

If you have any questions about getting started, check out our [Quick Start Guide](/kb/getting-started) or reply to this ticket.

Welcome aboard!

Title: Bug Report Thanks
Scope: Team (Engineering)

Message:
Thank you for reporting this issue!

I've created a bug report for our engineering team:
- Priority: [TO BE FILLED]
- Expected fix timeline: [TO BE FILLED]

I'll keep you updated on the progress. You can track the status in this ticket.

In the meantime, here's a workaround you can try:
[TO BE FILLED]

Title: Feature Request Thank You
Scope: Global

Message:
Thank you for your feature suggestion!

We've added your request to our product roadmap for consideration. Our product team reviews all suggestions and prioritizes based on:
- User demand
- Business value
- Technical feasibility
- Strategic alignment

While I can't guarantee if or when this will be implemented, your feedback helps us build a better product. We'll update you if this feature is scheduled for development.

Hi [CUSTOMER NAME],

Thank you for reporting this issue with [PRODUCT/FEATURE].

[SPECIFIC DETAILS ABOUT THEIR ISSUE]

I've [ACTION TAKEN]. You should see [EXPECTED RESULT] within [TIMEFRAME].

Please let me know if you have any questions!

For more information, check out these resources:
- [Getting Started Guide](/kb/articles/getting-started)
- [Advanced Features](/kb/articles/advanced-features)
- [Troubleshooting Common Issues](/kb/articles/troubleshooting)

To complete your setup:

1. **Verify your email**: Click the link we sent to your inbox
2. **Complete your profile**: Add your company information
3. **Invite team members**: Share access with your colleagues
4. **Configure settings**: Customize to your preferences

Need help with any step? Just ask!

Prefix by Category:
  - "[Welcome] New User Greeting"
  - "[Troubleshoot] Login Issues"
  - "[Billing] Payment Failed"
  - "[Feature] How to Export Data"
  
Or by Action:
  - "Acknowledge - Bug Report"
  - "Resolve - Password Reset"
  - "Escalate - Technical Issue"

# Create a saved reply
reply = frappe.get_doc({
    "doctype": "HD Saved Reply",
    "title": "Password Reset Instructions",
    "message": "<p>Follow these steps to reset your password...</p>",
    "scope": "Global"
})
reply.insert()

# Create team-scoped reply
team_reply = frappe.get_doc({
    "doctype": "HD Saved Reply",
    "title": "Technical Troubleshooting",
    "message": "<p>Technical steps...</p>",
    "scope": "Team",
    "teams": [
        {"team": "Technical Support"},
        {"team": "Engineering"}
    ]
})
team_reply.insert()